Privacy Policy - MyVallox CFi Configurator

Effective from 9.9.2026

1. Controller and contact person

Vallox Oy (Business I.D. FI06723509) operates from Myllykyläntie 9, 32200 Loimaa, Finland. For data protection inquiries, contact Vallox Info at the same address, +358 10 7732 200, or info@vallox.com.

2. Introduction

Vallox prioritizes privacy protection for users of the MyVallox CFi configurator application and related services. "Personal data" refers to information identifying a natural person collected in their client register. This policy explains how the company safeguards user privacy while processing personal data.

The company acknowledges user concerns about data usage and disclosure. It commits to transparency and compliance with applicable data protection laws while granting users control over their information.

Third-party service providers may assist with personal data processing. This policy applies only to Vallox's own data handling; third-party websites have separate privacy policies for which Vallox bears no responsibility.

By using the Service, you accept these privacy practices.

3. The data collected by Vallox

3.1 Data you provide

Vallox collects voluntarily provided information:

  • Email address
  • Password
  • First name
  • Last name
  • Language
  • Country
  • Company

3.2 Data from other sources

The company may lawfully collect personal data from public sources and third-party service providers.

3.3 Automatically collected data

The Service automatically collects:

  • Countries by usage
  • Languages by usage

Transaction details and visit information, including traffic data and communication details, are also collected.

4. Legal bases for processing and purposes of use of data

Processing relies on: contractual necessity, legal compliance, legitimate interest, or your consent.

Contractual and statutory obligations: Personal data processing enables fulfilling agreements and meeting legal obligations like product safety requirements.

Legitimate interest: The company processes data to deliver quality customer experience, provide relevant content, manage administration, and prevent misconduct.

Consent: With your permission, Vallox sends electronic direct marketing communications.

Data provision is partially contractual; failure to provide required information prevents service access.

Processing purposes include:

  • Managing and developing client relationships
  • Providing and developing the Service
  • Preventing fraud and misuse investigation
  • Protecting Vallox's rights and property
  • Operating and improving products and services
  • Analytics and statistics
  • Comparable purposes

5. Disclosures or transfers of data

Vallox does not sell, lease, rent, or disclose personal data to third parties except as described below.

Personal data may be disclosed to:

  • Service providers (payment processors, technical support providers, data storage)
  • Public authorities when legally required or necessary to protect rights
  • Vallox subsidiaries, affiliates, or subsequent owners during mergers, acquisitions, consolidation, restructuring, stock/asset sales, bankruptcy, or reorganization

Data processors receive personal data to perform specified functions. Aggregate, non-identifying information may be shared.

6. Your rights

6.1 Right to access

Request written information about personal data Vallox holds about you using contact details provided. The company commits to swift responses. A processing fee may apply if fewer than twelve months have passed since your last inquiry.

6.2 Right to correction and deletion

Log into the Service to correct, delete, or update your information. Contact Vallox for additional assistance using provided contact details.

6.3 Right to be forgotten

You may request personal data erasure at any time. The company must comply unless statutory retention requirements apply. Retained data cannot be erased until retention periods expire.

6.4 Right to restrict processing

Under certain circumstances, you may obtain processing restrictions. Marked data may only process for defined purposes.

6.5 Right to data portability

You may receive your provided personal data "in a structured, commonly used and machine-readable format" for transmission elsewhere without hindrance.

6.6 Right to opt-out of direct marketing

All electronic marketing communications offer opt-out options for future contact.

Withdrawal and complaints: Consent withdrawal takes future effect only. Lodge complaints with competent data protection authorities using their instructions.

7. Data security

Vallox maintains appropriate technical and organizational security measures. However, it cannot guarantee protection against unauthorized access, loss, misuse, or alteration during transmission or storage, nor against illegal third-party intrusion.

8. Transfer of personal data outside EU/EEA

Vallox does not transfer personal data outside EU/EEA.

9. Retention time of personal data

Retention depends on legal basis and processing purpose. Data persists as long as necessary for contractual fulfillment, warranty periods, and customer service provision. Unnecessary data is destroyed or anonymized.

Retention criteria:

  • Data retained during agreement duration
  • Related data retained while legitimate interest remains valid, determined by Service usage and communications
  • Direct marketing data deleted upon consent withdrawal or objection, though objection records may remain
  • Data deleted upon erasure requests when no lawful processing basis exists

10. Changes to the Privacy Policy

Vallox may modify this Privacy Policy. Changes appear in the "Effective from" date above. Review regularly for updates. Material changes trigger Service notices and emails to registered users. Continued Service use constitutes acceptance.

11. Questions or concerns?

Contact Vallox using the details provided at the beginning for privacy questions, concerns about Service-related privacy, or personal data protection inquiries. The company seeks swift resolution of concerns.